Refunds:
Refunds do not include transaction fees charged by third party payment or card processing agents or companies. Owners have purchased a complete training package.
Owners have 48 hours after completion of the first lesson of any hourly lesson package to return the provided E-Collar to Off Leash and request a full refund. After this initial 48-hour time period, there will be no refunds or partial refunds for any lesson package or unused lessons.
Purchased lessons are not transferable to other dog owners.
Cancellations:
If owner decides to cancel Dog Training Services, specifically the Board and Train package, owner is entitled to receive a refund as follows:
Owner may receive a full refund for the Fee previously paid by Owner to Trainer provided that Owner cancels the Dog Training Services at least thirty (40) days or more prior to the Commencement Date.
Owner may receive a partial refund equal to fifty percent (50%) of the Fee previously paid by Owner to Trainer provided that Owner cancels the Dog Training Services between thirty-nine (39) and thirty-one (31) days prior to the Commencement Date.
Owner will receive no refund for the Fee previously paid by Owner to Off Leash Columbia, Inc. provided the Owner cancels the Dog Training within thirty (30) days prior to Commencement date.
The “Commencement Date” for purposes of determining Owner’s eligibility for refunds is defined as the date upon which the K-9 is scheduled to be tendered to Trainer for the 2-Week Board and Train Program.
An owner who has not retrieved their dog after 14 days of Commencement Date will be charged $350 per day boarding fee unless prior written agreement has been established.